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Frequently Asked Questions

  • If I don't see something I like, can I customize my own piece?
    Of course! We love taking custom orders. Just reach out to us at willridgedesignco@gmail.com, or direct message us on Instagram or Facebook @willridgedesignco, and we will be more than happy to work with you on a design you'll love!
  • How do I care for my cutting board, coasters, serving tray, cheese board, etc. ?
    -Handwash only -Use a soft sponge or dishcloth with mild soap and warm water -Let dry completely before storing -Use butcher block oil to condition When the item starts to look dry (use a cloth and rub a small amount Into the surface)
  • Are the finishes on the cutting boards, cheese boards, or serving trays food safe?
    Yes! We use food-grade cutting board oil which is a blend of coconut oil, bees wax, pure mineral oil, and vitamin E. All of these ingredients are 100% natural and food safe. Some boards are finished with bees wax.
  • What are the ingredients in the Board Conditioner?
    We only use organic, food-grade ingredients in our Board Conditioner! The ingredients are Organic Yellow Beeswax and Food-Grade Mineral Oil.
  • How long does it take for me to receive my order?
    Each order will take a different amount of time since each item requires a different timeframe to be completed. Each item is made to order! We put together a little guide on how long you can expect each item to be made and shipped out. If you are in the US, shipping time varies but seems to arrive within 7 days of shipment. We will update tracking info as soon as we send it out! -Cutting Boards: 3-7 Business Days to make, shipping time dependent on where item is being shipped to -Cheese Boards: 3-7 Business Days to make, shipping time dependent on where item is being shipped to -Coasters: 3-7 Business Days to make, shipping time dependent on where item is being shipped to -Home Accents: 3-5 Business Days to make, shipping time dependent on where item is being shipped to -Serving Trays: 3-7 Business Days to make, shipping time dependent on where item is being shipped to
  • How do I use my Board Conditioner?
    Apply a thin, even layer of conditioner on the surface with a lint free cloth. Let sit for 15-20 minutes, then buff with a clean, lint free cloth.
  • Can I request a custom size board if I don't see one that fits my needs?
    Of course! We can do any size cutting board you would like. Just reach out to us via email @ willridgedesignco@gmail.com! We are more than happy to work with you to create an item you'll love!
  • How do I care for and wash my boards (cutting boards, cheese boards, serving trays, etc.) ?
    -Hand-wash only- Do NOT put boards in the dishwasher- -Use a soft sponge or dishcloth with mild soap and warm water- -Let dry completely before storing- -Use Board Conditioner to condition when the board starts to look dry (you can also find these directions on "Board care & How To's" page)
  • How do I change the wire on my cheese slicer?
    When you notice the wire starts to stretch or if it breaks, it's time to change the wire. This video will be sure to help you. Each board comes with two extra wires.
  • How to I care for my coasters?
    Your coasters can be wiped down with a damp cloth. Make sure coasters are dry before storing. Coasters can not go into the dish washer.
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